Terms of Service

Effective Date: August 08, 2025

These Terms of Service (“Terms”) govern your use of the website and services provided by Snowball Systems, LLC (“Company,” “we,” “us,” or “our”). By accessing our website or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

Snowball Systems provides consulting and software development services focused on knowledge management and digital transformation for water utilities, including our Clarion Context Engine platform.

3. SMS and Text Messaging Terms

By providing your mobile phone number and opting-in to receive text messages, you expressly consent to receive text messages from Snowball Systems. This consent is not required as a condition of purchasing our services.

3.2 Message Frequency and Content

  • Message frequency may vary based on your interaction with our services
  • You may receive up to 4 messages per month
  • Messages may include service updates, appointment reminders, promotional offers, and other business-related communications
  • Messages may contain links to additional information

3.3 Standard Messaging Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Check with your mobile service provider for details about your messaging plan and any applicable charges.

3.4 Supported Carriers

Our SMS service is available on most major U.S. mobile carriers. Supported carriers include but are not limited to: AT&T, T-Mobile USA, Verizon Wireless, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Ting, Virgin Mobile, Google Fi, and others.

3.5 Opt-Out Procedures

You may opt-out of receiving text messages from us at any time by:

  • Texting “STOP” to any message you receive from us
  • Following unsubscribe instructions in our messages
  • Contacting us directly using the contact information below

After you send “STOP,” we will send you one additional message to confirm that you’ve been unsubscribed.

3.6 Help and Support

For help with SMS services, text “HELP” to any message or contact us at the information provided below.

3.7 SMS Service Availability

SMS services are provided on an “as is” basis and may not be available in all areas at all times. Service may be delayed or interrupted by factors outside our control.

4. Use of Website

4.1 Permitted Use

You may use our website for lawful purposes only. You agree not to use the website in any way that violates applicable laws or regulations.

4.2 Prohibited Activities

You agree not to:

  • Use the website for any unlawful purpose or to solicit others to take unlawful actions
  • Interfere with or disrupt the website or servers connected to the website
  • Attempt to gain unauthorized access to any portion of the website
  • Upload or transmit viruses, malware, or other harmful code

5. Intellectual Property

All content on this website, including text, graphics, logos, images, software, and other materials, is owned by Snowball Systems or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6. Privacy Policy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Disclaimers and Limitation of Liability

7.1 Service Disclaimers

Our website and services are provided “as is” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

7.2 Limitation of Liability

To the fullest extent permitted by law, Snowball Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or services.

8. Indemnification

You agree to indemnify and hold harmless Snowball Systems, its officers, directors, employees, and agents from any claims, liabilities, damages, costs, and expenses arising out of your use of our website or violation of these Terms.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.

11. Termination

We may terminate or suspend your access to our website and services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the state where Snowball Systems is incorporated, without regard to conflict of law principles.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Snowball Systems, LLC
Email: nate@snowballsystems.ai
Website: Contact Form

For SMS-related questions or to opt-out, you may also text “HELP” or “STOP” to any message you receive from us.

These Terms of Service were last updated on August 08, 2025.