Privacy Policy

Effective Date: August 08, 2025

Snowball Systems, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request information
  • Subscribe to our SMS notifications or communications
  • Contact us via phone, email, or other communication methods
  • Register for demos or consultations

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Company/organization information
  • Professional role and responsibilities
  • Communication preferences

SMS and Text Messaging Information

When you opt-in to receive SMS communications from us:

  • We collect your mobile phone number
  • We may collect information about your SMS preferences
  • We track opt-in and opt-out requests
  • Message content and delivery information may be logged for service purposes

Automatically Collected Information

We may automatically collect certain information about your device and usage patterns:

  • IP address and general location information
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages viewed and time spent on our site
  • Date and time of visits

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested information
  • Send SMS notifications and updates (with your consent)
  • Improve our website and services
  • Conduct business operations and analytics
  • Comply with legal obligations
  • Send marketing communications (with your consent)

SMS Communications

If you opt-in to receive SMS messages from us:

  • We will send updates about our services, appointments, and relevant business information
  • Message frequency may vary but typically does not exceed 4 messages per month
  • Messages may contain links to additional information
  • Standard message and data rates apply
  • You can opt-out at any time by replying “STOP” to any message

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • SMS delivery services (such as Twilio)
  • Email marketing platforms
  • Analytics services
  • Customer relationship management

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others
  • Investigate fraud or security issues

SMS Terms and Conditions

By providing your mobile phone number and opting-in to receive SMS messages, you expressly consent to receive text messages from Snowball Systems at the number provided. Consent is not required to purchase our services.

Message Frequency

Message frequency varies. You may receive up to 4 messages per month.

Standard Rates

Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.

Opt-Out

To stop receiving SMS messages, text “STOP” to any message you receive from us. You’ll receive a confirmation message. After this, you won’t receive any more SMS messages from us.

Help

For help with SMS messages, text “HELP” or contact us at the information provided below.

Supported Carriers

Our SMS service works with most major U.S. mobile carriers. If you experience issues, please contact us.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet or electronic transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. SMS opt-in records are maintained for compliance purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Opt-out of marketing communications
  • Data portability

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the “Effective Date” above.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Snowball Systems, LLC
Email: nate@snowballsystems.ai
Website: Contact Form

For SMS-related inquiries, you may also text “HELP” to any message you receive from us.

This privacy policy was last updated on August 08, 2025.